Shipping & Returns

 

GENERAL INFO

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

 

PROCESSING TIME

All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic and international orders may take up to 2 business days (excluding Saturdays, Sundays, and Holidays) to process.

 

SHIPPING RATES + TIMELINES

The estimated timelines for processing and transit are to be found below. When your order has been shipped, you will receive an email with tracking information.

 

DELIVERY PROBLEMS

If your tracking information states that your package was delivered by the carrier, but you have not received it. Please contact us as soon as possible at info@koseli.earth. We will do our very best to solve the issue for you as soon as possible.

 

OUT OF STOCK ITEMS

Though we work very hard to minimise mistakes in our stock, they do occasionally occur. If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.

Any questions? Mail to info@koseli.earth

 

SHIPPING COSTS AND TIME

 

Netherlands

METHOD COST DELIVERY TIME
Standard shipping €4.95 1 - 3 business days
Standard shipping on orders above €35 FREE 1 - 3 business days

 

Austria, Belgium, France, Germany, and Luxembourg

METHOD COST DELIVERY TIME
Standard shipping €9.95 2 - 5 business days
Standard shipping on orders above €100 FREE 2 - 3 business days

 

Rest of Europe

METHOD COST DELIVERY TIME
Standard shipping to other EU countries €19.95 4 - 5 business days

 

 

RETURNS

Before returning please send an email with all details of the order and reason for returning to: info@koseli.earth

You can return the items within 14 days from the order date.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

You can send your return with your order number and name to:
Koseli
Postbus 1
5500 AA VELDHOVEN
The Netherlands