Frequently Asked Questions

Below FAQ are some common questions of our clients, if you have other questions,
please just send it to info@koseli.earth.

Yes, all our products are made from natural vegan ingredients include herbal, vegetable and plant oils, butters and extracts.

For the process of making our regular hand and body soaps we use a mix of sodium hydroxide and water which starts the saponification process. If this is not used, it does not become soap). During the curing this vaporises and is not present in the end-product.

On the label we are obliged to place the INCI names. These names give the identification of the ingredients.
During the process of making products certain ingredients change its form and get a name for after this process.
For instance: Olive oil, after making the soap is called Sodium Olivate. Sometimes it sounds strange and even scary, but don't worry -we do not use scary stuff in our products.

Yes, we are plastic free and free from micro-plastics.

Make sure the soaps and bars dry after use and ensure drainage. Keep them for instance on a soap tray.

- For the Netherlands 1-3 business days.
- For Austria, Belgium, France, Germany, and Luxembourg 2-3 business days.
- For the rest of Europe 4-5 business days.

For more information see our Shipping Policy.

- For the Netherlands €4,95
- For Austria, Belgium, France, Germany, and Luxembourg €9,95
- For the rest of Europe €19,95

For more information see our Shipping Policy.

You can return the items within 14 days from the order date. Before returning please send an email with all details of the order and reason for returning to: info@koseli.earth.

For more information see our Return Policy.

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